Privacy Policy

Last Updated: December 29, 2025

1. Introduction

FastDee Chat ("we", "our", or "us") provides a customer service management platform that helps businesses manage conversations from Facebook Pages and Instagram Business accounts. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

2.1 From Facebook/Instagram

Basic Profile: Name, email, profile picture
Facebook Pages: List of Pages you manage, Page access tokens
Instagram Business Accounts: Instagram accounts connected to your Pages
Messages: Customer messages sent to your Pages/Instagram accounts

2.2 Usage Data

Login timestamps
Features used within the platform
Technical information (browser, IP address, device)

3. How We Use Your Information

Service Delivery: To provide customer service management features
Message Management: To display and enable responses to customer messages
Webhook Integration: To receive real-time message notifications
Account Management: To manage your Pages and Instagram accounts
Platform Improvement: To improve our service and user experience

4. Data Storage & Security

Data is stored securely using Supabase (PostgreSQL)
All connections use HTTPS encryption
Access tokens are encrypted and stored securely
We implement industry-standard security measures

5. Data Sharing

We do NOT share, sell, or disclose your personal information to third parties, except:

With Your Consent: When you explicitly authorize sharing
Service Providers: Third-party services that help us operate (Supabase, OpenAI for AI features)
Legal Requirements: When required by law

6. Facebook & Instagram Data

We only access data necessary for service functionality
Messages are stored to enable conversation history
Page access tokens are used solely to send/receive messages
We comply with Facebook Platform Policies and Instagram API Terms

7. User Rights

You have the right to:

Access: View your data stored in our system
Delete: Request deletion of your data
Revoke: Revoke Facebook/Instagram permissions anytime
Export: Request a copy of your data

8. Data Retention

Active account data: Retained while your account is active
Messages: Retained for business continuity and customer service
Deleted accounts: Data deleted within 30 days of account deletion

9. Cookies

We use cookies for:

Session management and authentication
User preferences
Analytics (anonymized)

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For privacy concerns or data requests:

Email: [email protected]
Website: https://chat.fastdee.com

13. Facebook/Instagram Specific Terms

By using our service with Facebook/Instagram:

You authorize us to access your Pages and Instagram Business accounts
You understand we receive customer messages sent to your accounts
You can revoke access anytime through Facebook Settings → Apps and Websites
We comply with Facebook Platform Terms and Instagram API Terms